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Client Success Specialist I


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Job Title: Client Success Specialist I
Job Number: 17000DFE


1.                       Client Success Specialist I


Oracle is the world-leader in global data solutions that inform smarter action in every part of a business.  Our core mission is to empower our customers with unique data solutions across various business functions and verticals that can be plugged into any applications or decision engine to drive high-value insights and competitive action.


Oracle provides a comprehensive and unified data solution to drive prospecting at scale, audience insights and cross-channel marketing actions.  The Oracle Audience Data Marketplace is the world’s largest aggregation of third party, anonymous prospecting data on well over 1B unique profiles worldwide.  It uniquely offers a combination of offline, online and mobile targeting attributes at scale to inform relevant ad and content experiences across digital, social, search and mobile channels.


The Client Success Specialist I for Data Providers manages the long tail data providers of BlueKai Marketplace and responsible for growing and maintaining existing mid—tier data partnerships. Your range of duties include business reviews with partners, integrating new data providers, identifying and executing against new growth and revenue opportunities, and general account development. 


What Will You Do?


•    Own day to day communication with partners

•    Understand Oracle Audience Marketplace products and provide input on enhancements needed to service partners

•    Act as the data strategist for each account, providing insight into ecosystem, trends, and future growth

•    Responsible for growing accounts to include: engaging closely with key advertisers to drive revenue, driving platform-wide adoption of new audience marketplace products such as on-ramp & measurement, maximizing integration efficiency

•    Be on the forefront of partner communication responsible for escalations to executive management


Who Are You?


•    1-2 years of experience working at an Ad Network/DSP (preferred), Digital Agency or Publisher

•    Enjoys growing partnerships

•    Enjoys working within a complex ecosystem and able to deal with ambiguity

•    Excellent communication skills, both internal and external

•    Ability to grasp new concepts, both business and technical

•    Desire to grow into larger role within the organization

•    BA/BS degree


Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Work with small, minimally complex clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities.

Duties and tasks are standard. Completes own role with guidance and within defined policies and procedures. Typically 0 to 2 years of professional experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Sales
Location: US-California
Other Locations: US-Colorado, US-New York, US-Washington
Job Type: Regular Employee Hire
Organization Oracle

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