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Client Success Specialist IV

Oracle


Location:
Boston, MA
Date:
10/27/2017
2017-10-272017-11-25
Job Code:
17000S9S
Oracle
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Job Details

Job Title: Client Success Specialist IV
Job Number: 17000S9S

Description

Oracle is strongly committed to the global financial services industry. In order assist financial institutions, Oracle has brought together the industry's best application and technology ecosystem for evolutionary transformation, providing customers with the largest footprint of functional assets. Oracle's progressive transformation strategy for financial services industry is executed through the Oracle Financial Services Global Business Unit (FSGBU).

 

Oracle has a clear objective to become the global leader in enterprise cloud solutions. As part of the Cloud commitment, Oracle FSGBU has created the Customer Success group which is responsible for supporting cloud implementation, adoption and renewal worldwide. The Customer Success team focuses on the post sales relationship, partnership and alignment with SaaS customers. As such, their goal is to enhance the customer experience and increase customer satisfaction in order to secure subscription renewal and identify upsell opportunities



Qualifications
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.



Job: Sales
Location: US-MA,Mass-Boston
Other Locations: United States
Job Type: Regular Employee Hire
Organization Oracle

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