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Client Success Specialist V


Redwood City, CA
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Job Details

Job Title: Client Success Specialist V
Job Number: 17000BMO

Responsible for driving customer success throughout the customer lifecycle for the adoption of new Oracle technologies and solutions in highly prioritized accounts.  The successful candidate in this role will work across the Oracle and partner ecosystem to resolve critical issues and escalations in the Cloud customer experience, mobilizing and managing cross-functional resources across the Oracle ecosystem, including Consulting, Support, Product Management, Sales Consulting and Oracle University.
The primary charter for this role is to drive systemic improvements in time to resolution and customer satisfaction, analyzing and documenting issues, time to resolution, and driving best practices and process improvement that will result in customer happiness.

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities. Interface at highest levels both internally and within clients. Assigned side projects designed to move the client success organization forward. Required to act as mentor to new CSMs

Provide leadership and expertise in devleopment of tools, processes and activities performed by the CSM group. Recommended 10 to 12 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Sales
Location: US-CA,California-Redwood City
Other Locations: 
Job Type: Regular Employee Hire
Organization Oracle

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