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Cloud Customer Success - PaaS/IaaS West

Oracle


Date:
07/20/2017
2017-07-202017-08-18
Job Code:
17000BRC
Oracle
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Job Details

Job Title: Cloud Customer Success - PaaS/IaaS West
Job Number: 17000BRC

Description

Department Description


Our Client Success Specialists drive maximum adoption of Oracle solutions and identify/drive product expansion opportunities via high value relationship with the client.

 

Position Description


Oracle is known for the most progressive sales model in the industry with a track record for developing the very best --investing generously in employee benefits, development, training and resources.


Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSS methodology and direction. Act as mentor to newer CSSs on a voluntary basis.

 

Responsibilities:

  • Enhance business relationships to leverage additional opportunities
  • Work closely with Cloud Professional Services to reach revenue goals and ensure customer satisfaction
  • Work with Customer on Renewing thru Account Relationships

 

Preferred Requirements:

  • Strong relationship management skills
  • Excellent written, verbal and presentation skills
  • 5 -10 years experience in Account management and/or sales roles - preferably software  

·     Strategic Relationship skills

  • Strong presentation and customer facing experience
  • Entrepreneurial approach - a high degree of autonomy and self-motivation  

                                                                                                           

As part of Oracle's U.S. employment process, finalist candidates will need to complete a background check, prior to an offer being extended.  These background checks include:

 

·         Prior Employment Verification    

·         Education Verification     

·         Social Security Trace     

·         Criminal Background Check     

·         Motor Vehicles Records (as needed for position)

 



Qualifications
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.



Job: Sales
Location: United States
Other Locations: 
Job Type: Regular Employee Hire
Organization Oracle

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