Sign In
 [New User? Sign Up]
Mobile Version

Director - Operations

ADP


Location:
Alpharetta, GA
Date:
07/11/2018
2018-07-112018-08-09
Job Code:
154178
ADP
Apply on the Company Site
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

JobId: 154178
Job Title: Director - Operations
Location: Alpharetta, GA
Category: Client Service
Employment: Full-Time
Open Date: 2018-06-25T06:18:59Z Close Date: 2023-06-24T00:00:00Z

Description: \r\n \r\n

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

\r\n

ADP is hiring a Director of Operations for the Wage Payments Team. In this position, you will be the lead person responsible managing the daily operations for the ADP Wage Payments operations team (approximately 9-12 direct reports) including the year-end business.

\r\n

You will be responsible for coordinating and managing the cross-functional and cross-departmental interfaces and relationships that support the Wage Payments business. This role is critical to standing up a formalized operations discipline by retooling some areas and integrating them to other well-established ones. To ensure smooth functioning of Wage Payments Operations, you must also be a leader and be able to influence adjacent functions such a Service, Implementations, Compliance etc. and look for opportunities to improve processes. The role sits within the Compliance Solutions division and is the entrepreneurial test-ground for ADP, featuring those \"beyond payroll\" services that offer clients unique opportunities to maintain compliance with ever-changing legislation, improve process efficiencies and drive growth. Compliance Solutions is one of ADP's fastest-growing business units and we are in search of top talent to enhance our winning formula.

\r\n

The ADP Wage Payments business represents a significant revenue opportunity for ADP as the market is expected to continue to grow over the next 3 to 5 years In order to support this growth, investments in Wage Payments solutions and operations infrastructure are being made and execution of many of these enhancements will be the responsibility of the Director of Operations.

\r\n



RESPONSIBILITIES:

\r\n
    \r\n
  • Define, track and measure key operational metrics and embed this in the team's culture
  • \r\n
  • Create a comprehensive dashboard to monitor and report key operational metrics for the ADP Wage Payments business
  • \r\n
  • Develop daily/week/monthly reports for effective monitoring of business/operational risks
  • \r\n
  • Manage relationships with key stakeholders
  • \r\n
  • Implement initiatives and processes to ensure work is completed within schedule, quality standards based upon priorities and overall goals
  • \r\n
  • Serve as a resource for other team members, based on a strong working knowledge of team's responsibilities and goals
  • \r\n
  • Lead and inspire the organization in management activities including attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career development
  • \r\n
  • Develop leaders for succession
  • \r\n
  • Manage escalated issues and provide direction
  • \r\n
  • Ensure existing controls related to the ADP wage payments operations are maintained and strive to continuously tightening controls
  • \r\n
  • Understand and ensure compliance with externally mandated wage compliance regulations
  • \r\n
  • Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced Customer satisfaction  
  • \r\n
  • Track, monitor and report issues relative to the wage payments business
  • \r\n
\r\n
\r\n



QUALIFICATIONS REQUIRED:

\r\n
    \r\n
  • Bachelor's degree required
  • \r\n
  • At least 5 years of operational leadership experience
  • \r\n
  • At least 5 years of people leadership experience
  • \r\n
  • Experience working with technology based solutions
  • \r\n
  • Experience driving process improvement in a team setting, using technology and innovation to drive business results
  • \r\n
  • Ability to challenge status quo, influence change to create needed results
  • \r\n
  • Strong experience in analyzing systems and operational processes with emphasis on lean/six-sigma methodologies or similar methodologies
  • \r\n
\r\n
\r\n

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

\r\n
    \r\n
  • Wage Payments or other Human Capital Management experience preferred
  • \r\n
  • Strong experience in analyzing systems with emphasis on lean/six-sigma methodologies
  • \r\n
  • Diplomacy, decisiveness, problem solving skills with strong interpersonal and negotiation skills
  • \r\n
  • Excellent verbal and written skills
  • \r\n
  • Ability to interact and influence individuals up & down and across various departments
  • \r\n
  • Strong project management, presentation and leadership skills with the ability to manage and motive resources
  • \r\n
  • Advanced expertise with PC based business applications, such as MS Project, Excel, PowerPoint
  • \r\n
  • Effective at presenting and interacting with \"C-suite\" (\"senior presence\")
  • \r\n
  • Effective at resolving complex problems quickly and decisively
  • \r\n
  • Strong influence skills
  • \r\n
  • Strategic thinker with a bent for execution
  • \r\n
  • Demonstrated experience in the unrelenting pursuit of operational excellence
  • \r\n
  • Highly organized, results-orientated
  • \r\n
  • High integrity and ethics
  • \r\n
\r\n
 
\r\n
 
\r\n

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
\r\n

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

\r\n \r\n
Apply on the Company Site

At ADP, we're driven by your success. That's why we engage your unique talents and fresh perspectives, while welcoming your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Powered ByLogo

Free Sales Talent Discovery Test

  • Trusted by 2,000 employers
  • Now available to you
  • Online, totally confidential
  • Attach results to your resume
  • Land more job interviews

Get Started Now

Featured Jobs



Featured Employers

  • © Adicio Inc.