15 hours

MyLife Advisor I

Miami, FL
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  • Job Code
    171695
JobId: 171695
Job Title: MyLife Advisor I
Location: Miami, FL
Category: Client Service
Employment: Full-Time
Open Date: 2019-03-11T06:05:48Z Close Date: 2024-03-09T00:00:00Z

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ADP is hiring a MyLife Advisor I. The Employee Service Center supports Comprehensive Service and TotalSource (PEO and ASO) clients by providing guidance and research in response to a wide variety of questions and issues presented by participants, HR and Third Party vendors. The persons in these roles will use multiple tools and resources in order to develop an accurate and comprehensive response to inquiries. In these roles they will also interface with multiple ADP business partners such as payroll, HR and benefits. This also requires the ability to interface and collaborate with third party vendors on resolution. To support a seamless interaction for our clients, all levels will also have familiarity with common payroll, benefits and HR questions utilizing multiple applications. As associates move up through the job family, they will be required to work more independently, handle more complex calls, may specialize in a given subject area, and assist less experienced representatives. At the most senior level, the Representative will be required to act as back-up to the Manager/Team Lead.

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We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

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RESPONSIBILITIES:

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  • Take ownership of resolving issues and responding to questions to questions from participants and third parties regarding multiple product offersingssuch as benefits, payroll, HR, 401K, Risk, Workers Compensation, E-time, etc. Level 1-3 will provide Tier 1 support.
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  • Supports cross-functional efforts for both lines of businesses Comp Services and PEO.
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  • Works in conjunction with various team members to resolves errors, issues timely and accurately as it relates to carrier connections, payroll and manual carrier updates. Escalates failures appropriately and escalates programmatic issues to partner team members as appropriate.
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  • Use on-line tools and other resources to research and respond to Employee/manager inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
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  • Escalates Employee/manager issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Employee/manager.
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  • Performs other related duties as assigned.
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QUALIFICATIONS REQUIRED:

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  • High school Diploma / GED with major area of concentration in Customer Service Skills.
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  • Up to 1 year of Experience.
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PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

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  • Bachelor's degree
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  • Bilingual in Spanish preferred
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  • Must be flexible to work Monday-Friday, between the hours of 8:00AM-7:00PM EST
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  • Strong client relationship and interpersonal skills
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  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
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  • Demonstrated ability to learn and apply basic concepts in new situations
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  • Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
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  • Ability to collaborate and work in a team environment as well as work independently and make sound decisions
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We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \"Always Designing for People\" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
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At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2019-04-22 Expires: 2019-05-21

At ADP, we're driven by your success. That's why we engage your unique talents and fresh perspectives, while welcoming your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

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MyLife Advisor I

ADP
Miami, FL

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