16 days old

Partner Success Manager (JoinASE)

Oracle
San Juan, PR 00918
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Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.



Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.



Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.



*Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.*









*Preferred Qualifications*







*KEY RESPONSIBILITIES** *





The Partner Success Manager will be responsible for driving customer success outcomes enabled by Oracle cloud as implemented by Oracle Systems Integrator Partners. This role will be responsible for monitoring, managing, and providing quality control oversight of Oracle Systems Integrator Partner delivery to customers. The PSM will also get familiar with partner go-to-market strategies that are inclusive and across all of Oracle s cloud and tech offerings (cloud services, GBUs, business processes and enterprise infrastructure). While the job includes components of traditional PMO responsibilities, most of the work is a direct focus on building the quality of our partners customer deliveries of Oracle products.









*This role will be accountable for:*





* Global ownership, development, measuring and managing Oracle s partner applications strategies for Oracle products.





* Track and measure the health of Oracle s partner applications relationship through metrics, governances and dashboards that report on strategic solutions/initiatives, joint selling, marketing assets, sales plays, account planning outcomes and joint investments.



* Utilize operational data and a global strategy to drive favorable partner behavior intentionally and proactively.

* Work closely and influence Oracle leaders in product development, sales, marketing, alliances, business development and other business stakeholders.



* Reporting and presenting on business planning and business reviews, supporting leadership meetings, promoting business development including review of new investments, working on strategic operational initiatives, account alignment/follow through, etc.



* Leverage the partner relevant experience to ensure customer success while implementing Oracle cloud solution



* Set unified governance for managing and measuring customer success associated with partner strategy

o Identify steering committee (participants, roles, responsibilities)





o Define metrics





o Create and manage cadence





o Align with Oracle LOB (Sales, Development, GBU, and Marketing) on various partner strategies





o Execute and report in alignment with Field Sales, A&C, GBU, Development and Marketing





*PREFERRED SKILLS & EXPERIENCE** *





The manager will have experience in consulting services roles preferably in software/cloud services and delivery. Ideally, s/he will be a creator, builder, analyzer, optimizer someone who instinctively analyzes strategy and software implementation best practices to determine how to make them better.



*More specifically, s/he will have the experience described below:*





* Software Implementation & strategy: Will identify and drive the right opportunities for Oracle to innovate, transform and differentiate. Able to make difficult tradeoff decisions.



* Excellent communication and cross-functional teamwork skills. Able to handle challenging meetings with internal and external executives.



* Hands on not just a leader/talker but also wants to roll up her/his sleeves to get the job done.



* Technical aptitude and business acumen.









*PREFERRED PERSONAL CHARACTERISTICS AND LEADERSHIP SKILLS*





* Entrepreneur.



* Creative thinker able to shape compelling solutions with Oracle s partners.



* A highly collaborative leader who can navigate different personalities, work well in teams, and can create leveraged outcomes.



* A strong focus on ownership and execution. An executive with the appropriate level of drive and toughness to effectively manage in a fast-paced environment, ensuring results and deadlines are achieved.



* A strong balance of strategic and tactical skills, with a high level of intellectual, agility and capacity for original thought.



* An enthusiastic, high-energy and motivating leader who is visibly passionate and is capable of inspiring and galvanizing an organization.



* Focuses on actions and outcomes; driven to over achieve.



* An exceptional communicator who can write, present and effectively adjust messages to meet individual audiences and organizations. Notably, strong client orals skills (present proposals to clients in a compelling way).



* Previous experience and understanding of Systems Integrators preferred







*Detailed Description and Job Requirements*



Engages in business development strategies and programs in support of Oracle's Support Organization.



Acknowledged authority within the Corporation. Acts as a leader of large-scale company initiatives. Viewed by peers as a leader and top contributor and by line management as a key business partner. 12 years of implementation/partner management experience in the technology industry, preferably software industry. Experience should include relationship management. Conversant in Oracle technology and product strategies. Ability to determine strategy and tactical plans that deliver tangible results. Strong written, verbal, and interpersonal skills. BA/BS degree or equivalent, advanced degree highly desirable.



*Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.*







*Travel*



Yes, 5 % of the Time







**Job:** **Sales*



**Organization:** **Oracle*





**Title:** *Partner Success Manager (JoinASE)*



**Location:** *United States*



**Requisition ID:** *20000XXP*
Posted: 2020-11-10 Expires: 2020-12-11

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Partner Success Manager (JoinASE)

Oracle
San Juan, PR 00918

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