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Payroll Support Consultant: Streamline Comprehensive Services

ADP


Location:
Tempe, AZ
Date:
07/11/2018
2018-07-112018-08-09
Job Code:
157586
ADP
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Job Details

JobId: 157586
Job Title: Payroll Support Consultant: Streamline Comprehensive Services
Location: Tempe, AZ
Category: Client Service
Employment: Full-Time
Open Date: 2018-06-30T06:04:09Z Close Date: 2023-06-29T00:00:00Z

Description: \r\n \r\n
Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring a Customer Service Consultant II. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.



RESPONSIBILITIES:

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  • Serve as a consultant to customers supporting ADP's products/technologies
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  • Use breadth of expertise to service ADP's clients
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  • Solve client problems; taking a broad perspective to identify solutions
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  • Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director
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  • Leverage a deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
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  • Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
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QUALIFICATIONS REQUIRED:

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  • At least 3 years of experience in a customer service environment, with proven ability to produce positive results
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  • At least 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
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  • Bachelor's degree or equivalent in education and experience
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PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
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  • A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
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  • Strong client relationship building skills
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  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
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  • Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
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  • Ability to learn and apply basic concepts in new situations
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  • Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
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  • Demonstrated organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
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  • Proficient in the latest web technologies and working knowledge of various operating systems
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  • A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive
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  • Ability to collaborate and work in a team environment as well as work independently while making sound decisions
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  • Good knowledge of industry tools
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  • Excellent analytical and time management skills
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  • Excellent communication skills - both verbal and written
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  • Payroll experience preferred
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#CB#
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#LISERVICE 
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#LI-HF1
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Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
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At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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At ADP, we're driven by your success. That's why we engage your unique talents and fresh perspectives, while welcoming your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

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