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Performance Specialist

Cox Media

Minneapolis, MN
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Job Details

Performance Specialist-179031

Position Title: Dealer Performance Specialist
Position Description

The Xtime Dealer Performance Specialist position is primarily responsible for 1) driving customer utilization of Xtime products 2) improving the performance of and on-boarding new associates. and 3) driving retention within their assigned accounts. Specific activities include the following tasks:

  • Conduct phone engagements to ensure Xtime product(s) are configured to customer processes
  • To retain assigned client accounts in line with goals.
  • To partner with client to coach/teach/train vehicle sourcing best practices.
  • To build relationships with key users & decision maker.
  • To manage engagements across assigned client base in line with daily goals.
  • To analyze client software utilization data to identify at risk scenarios and or other corrective actions.
  • To schedule and manage calendar/client meeting invitations across client base.
  • To maintain a solid working knowledge of all related product functionality.
  • To effectively communicate product enhancements/changes as and when required.
  • To ‘wow’ clients with exceptional customer service and support.
  • Assist in the advanced education/coaching with various functionality afforded to enterprise customers through Xtime’s product(s) as requested
  • Provide L2/L3 technical support to enterprise customers as requested

Primary Location US-MN-Minneapolis-701 4th Ave S
Employee Status Regular
Job Level Individual Contributor
Shift Day Job
Travel Yes, 5 % of the Time
Schedule Full-time

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