1+ months

Relationship Manager - 6003398201232019

England, AR 72046
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  • Job Code
    6003398201232019

JOB PURPOSE:
To manage a specified portfolio of clients at the relationship level, focused on first class delivery of service to be achieved by collaborating with clients and other ADP Associates. You will provide the accurate advice and support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
Responsibilities
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Serve as a subject matter expert in handling routine client requests
Resolve routine customer concerns with pre-defined solutions
Build strong relationships with a portfolio of clients, conducting regular structured calls to review performance
Develop and leverage a broad understanding of ADP products in support of client needs
Seek out solutions which will allow our customers to focus on their core business
Drive positive defining moments with clients
Mentor and coach less-experienced members of the team, assisting them with their client requests
Partner with the Centre of Excellence teams and other internal teams to ensure an excellent and seamless client experience
Propose and assist with the implementation of process improvements as required to continually enhance the client experience
Skills and Qualifications
Strong interpersonal and networking skills
Ability to troubleshoot and resolve customer queries or complaints, solution oriented
Strong client relationship building skills, Service Excellence mind set
Ability to demonstrate learning agility, applying basic concepts in new situations
Organisational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
The ability to collaborate and work in a team environment as well as work independently and make sound decisions
Demonstrable experience of managing multiple clients or contacts
An understanding of BPI concepts is preferably but not essential
Strong computer skills including Microsoft Office
Knowledge required:
Knowledge of HR & Payroll drivers and processes is an advantage
Educated to degree level or able to demonstrate relevant experience
Knowledge of Net Promoter System is an advantage
Other:
The role may require some travel within the UK and on occasion may require travel within Europe, therefore flexibility and the ability to stay overnight is required
Car owner with full driving licence

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2019-05-15 Expires: 2019-10-10

At ADP, we're driven by your success. That's why we engage your unique talents and fresh perspectives, while welcoming your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

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Relationship Manager - 6003398201232019

ADP
England, AR 72046

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