26 days old

Senior Relationship Manager - 182902

Morton, MI 49346
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Senior Relationship Manager, Nationals

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Insightful expertise is a core value at ADP. In Major Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.


Client support at ADP: It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.

ADP Canada is actively searching for a Senior Relationship Manager to join our Service Team and provide expert HR Support to our Workforce Now (WFN) HR clients of varying size and complexity.



This role is the primary point of accountability and is responsible for setting and managing the client expectations.

  • Leads Payroll or HR Practice Leadership. Practice Leadership includes best practice development, thought leadership, industry expertise and understanding of the practice landscape within Canada.
  • Manages National Client Relationship and Portfolios. Uses their HR expertise to consult with the client around their needs and strategy which utilizes the best ADP solution.
  • Develops and enhances business partnerships by fully engaging and building trust with our client's key decision makers to drive client satisfaction, retention, and an overall positive client experience for the Comprehensive Services National Clients.
  • Possesses an understanding of our clients' business objectives and requirements to proactively demonstrate and deliver increased value through the life cycle of the client.
  • Proactively delivers increased value by demonstrating continuous improvement and change management best practices throughout the life cycle of the client.
  • Acts as an executive escalation point to ensure the delivery of services as per contract. Responsible for maintaining client satisfaction and client retention; oversees the entire client experience.
  • Partners with ADP Sales for sales opportunities through communication of the business, governance, and service delivery model through sales presentations for prospective clients.
  • On an annual basis, creates a strategic account review and determines goals and objectives for the upcoming year.
  • Monitors and manages the change and risk associated with the client's business requirements, applies communication skills, and partners with the client to successfully manage change with ADP Standard Operating Procedures and incorporates Change Control process as applicable with the ADP Team.
  • Internal Process Compliance -- complies with defined methodology for all deliverables during client implementation and ongoing services for escalated issue management and resolution with service teams.
  • Maintains ongoing education for competitive business intelligence and keeps abreast of new trends in the marketplace.
  • Shares information internally and with Product Management to ensure our technology and services maintains competitive advantage.


Experience, Skills, Academic:



  • A minimum of 7-10 years of progressive career experience with demonstrated proficiency in managing large, complex client account relationships with multi-process HCM technology and outsourcing services combined with HR Practitioner experience (preferably in an HR management capacity)
  • Human Resources practitioner and/or Payroll industry experience
  • Extensive experience building relationships with clients is essential
  • Advanced MS Word and Project Management software capabilities
  • An understanding of ADP's infrastructure and ADP's tradition and new product/services business processing and outsourcing is helpful



  • Bachelor's Degree preferred or equivalent in HR experience
  • CHRP Designation is strongly preferred


About ADP:

We power the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of business outsourcing and human capital management solutions world-wide.

ADP is an Equal Opportunity Employer.


We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2019-09-26 Expires: 2019-10-26

At ADP, we're driven by your success. That's why we engage your unique talents and fresh perspectives, while welcoming your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

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Senior Relationship Manager - 182902

Morton, MI 49346

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