1+ months

Services Sales Representative II

West Conshohocken, PA 19428
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Sales of the organization*s services (e.g., maintenance and service contracts).

Sells organization*s services (e.g., maintenance and service contracts); primarily finds new customers and generates new business. Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel.

2-5 years of services sales experience. Strong attention to detail, organizational and analytical skills. BA/BS degree preferred. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

*Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.*

Customer Success, Business Advisory Services Sales

BACKGROUND Oracle Customer Success, Business Advisory Services (CS-BAS) offers value-add services that give you strategic perspective and insight needed for effective transformation. Centered around five fundamental value pillars, these services will help you overcome the challenges you encounter when trying to maximize your cloud investment.

From planning to optimizing, Oracle CS-BAS spans all phases of the Oracle solution lifecycle, helping customers align their IT and business strategies, maximize system performance, and gain a competitive edge. Oracle CS-BAS helps customers proactively manage their Oracle investment for maximum business results and sustain value realization through your cloud journey.


With CS-BAS, you receive a level of support and influence no other vendor can provide.

Through our services, you gain insight and education based on visibility into the performance data on Oracle systems. You are kept in the know about what works and what doesn t and how to avoid risk when trying to achieve results.

Our Customer Success Managers are domain experts and have the experience on how to drive business transformations on these specific products. Customer Success Managers have been through these changes with countless customers trying to achieve the same outcomes.

Oracle CS-BAS services are built with customer evolution in mind. We are an always-on service, not bound by a project or statement of work. This means we stay tightly connected to changes in your objectives, challenges, and organizational shifts.

And, as a service provided by Oracle to its customers, we are close partners with product development which means better alignment between your strategic plans and the product roadmap. You gain the advantage of staying ahead of changethe power to understand, leverage, and even lead innovation of the product to maximize outcomes.

POSITION: Customer Success, Business Advisory Services Sales


REPORTING RELATIONSHIP: Mike Cosenza Sr. Director, Customer Success, Business Advisory Services Sales


As the Customer Success, Business Advisory Services Sales; you ll be responsible for managing the entire Customer Success Services business within a defined set of Key Accounts. Must possess strategic account planning and effective presentation skills. Must have strong collaborative skills with both internal and external partners. Must have extensive knowledge of consultative selling of enterprise service solutions within large Fortune 100 accounts.

Specific responsibilities:

Accountable for achieving booking and revenue targets for named accounts

Participation in weekly forecasting calls to provide visibility to leadership of sales pipeline status and potential to achieve target bookings, as well as upside and downside risks to achieving target bookings

Collaborate and build strong relationships within internal and external ecosystem ensuring proper engagement with core teams and customers

Rigid qualification for all the leads and sales opportunities within your territory

Highly trusted individual who maintains and expects high standards for self and team

Able to work across multi LOBs to provide holistic solutions to customers

Tight alignment with License Sales Leaders to ensure the inclusion and attached rate in parallel of license sale pursuits

Close collaboration with Customer Success Delivery and Contracting teams

Manage entire deal lifecycle from identification of opportunity to close


Meet or exceed revenue/bookings objectives

Great Mentorship approach with leadership team driving your success and learning

Expand current customer base and increase net new customers

Continue to grow and build rolling 4Q pipeline

Support of your colleagues and developing ideas to positively impact growth


The ideal candidate will have a desire to learn or have experience selling differentiated services/support offerings to address multiple customer segments throughout the Cloud landscape.

More specifically, s/he will have the experience described below:

2-5 years of experience in selling services.

History of building trusted advisor relationships with customers and internal colleagues

An entrepreneurial mindset, high-energy, and visibly passionate about playing a significant role in a rapid growth organization

Superior communication skills, analytical skills, thorough understanding of cloud application technology and trends

Consistent track record of meeting and exceeding quota and key success metrics

Ability to segment account list, identifying appropriate investment of resources

**Job:** **Sales*

**Organization:** **Oracle*

**Title:** *Services Sales Representative II*

**Location:** *United States*

**Requisition ID:** *190015NJ*
Posted: 2019-09-13 Expires: 2020-01-31

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Services Sales Representative II

West Conshohocken, PA 19428

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