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Specialist I


El Paso, TX
Job Code:
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Job Details

JobId: 144383
Job Title: Specialist I
Location: El Paso, TX
Category: Client Service
Employment: Full-Time
Open Date: 2017-10-18T06:10:49Z Close Date: 2022-10-17T00:00:00Z


Thanks for clicking! Let us tell you a little more...

  • Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most from their investments?
  • Are you all about the follow up and follow through, helping you and your clients achieve serious results?
  • Most importantly, do you love people and thrive in a fast-paced, collaborative environment? (Oh yes, we used the \"L\" word and it's that serious.)

Well, then you might be just the right person we're looking for.

First things first: We believe people make great companies, not the other way around. Our people make all the difference in our mission to deliver innovative HR products and services that help employees stay productive and manage their life on their terms.

Imagine yourself as part of the \"new client welcome committee\" ...but with a special twist. When you join our implementation team, you onboard new clients and get them comfortable using our products and services. The goal is to make sure our products and services deliver and exceed client expectations, but you're not doing it alone. We're with you every step of the way through our award-winning training programs and world-class service guidelines. Here, you'll feel you're making an impact and gain the knowledge and expertise to grow your career in the process. #winning

We're currently hiring for various roles at all levels and experience for our implementation team. Read on to learn more.

What you'll do:

  • Consult with clients to deliver a comprehensive ADP solution
  • Guide and drive the client towards the best solution for their business needs
  • Analyze existing systems, interface requirements, business processes
  • Partner with clients to understand their business and related needs
  • Incorporate new processes, tools and approaches when recommending an ADP solution
  • Utilize broad knowledge to recommend solutions to the client when appropriate
  • Understand client business issues and concerns and recommend and implement appropriate solution
  • Interact/collaborate with ADP associates in sales and customer service
  • Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

What you need to do the job:

  • A quick wit and sense of humor. (OK, we're kidding...sort of, but it does make the day go by faster, #AmIRight?)
  • Bachelor's degree OR
  • Equivalent Military experience OR
  • At least 1 year of experience working in a client service/customer service environment
  • Excellent time management and communication skills
  • Proficient using Microsoft Office

Just some of the reasons why you'll love working here:

  • You can be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
  • You can bring your passion and fun. Corporate culture woven from highly diverse perspectives and insights.
  • You can balance work and personal time like a boss. Resources and flexibility to more easily integrate your work and your life.
  • You can become a certified \"smarty pants.\" Ongoing training and development opportunities for even the most insatiable learner.
  • We pay you to pay it forward. Company paid time off for volunteering for causes you care about.

If you've made it down this far, we have to ask: What are you waiting for? Apply now!


Preference will be given to candidates who have the following:

  • FPC preferred
  • CPP preferred
  • Previous experience working with clients in a fast paced, highly complex, deadline oriented service environment. Prior payroll knowledge and/or experience highly desirable.
  • Ability to communicate in a constructive and collaborative manner by speaking, listening, and writing effectively.
  • Ability to build effective internal and external client relationships and demonstrate professionalism and urgency when responding to client requests.
  • Effectively probe for the purpose of understanding client need(s).
  • Effective interpersonal skills with internal and external clients and the ability to leverage these relationships to create a team atmosphere, maintain compliance, and educate clients.
  • Effective analytical/problem solving skills.
  • Ability to understand diverse situations and educate clients on use of ADP systems and products.
  • Ability to maintain effectiveness when experiencing any changes in work responsibilities or environment.
  • Able to adjust effectively to work within new work structures, processes, requirements, or cultures including multi-product support to consistently deliver quality service.
  • Create promoters of ADP with each interaction and drive improvements in client retention based on client feedback.
  • Taking responsibility for customer satisfaction and loyalty.
  • Ability to consistently follow processes and procedures.
  • Understanding of ADP business/strategy/goals to be able to produce innovative ideas/solutions which drives increased utilization in new products and services.
  • Proficient in navigation of PC applications (Excel, Word, Outlook, etc.).
  • Proficiency and utilization of ADP specific systems.
  • Ability to mentor, coach, and provide guidance to peers.
  • Support manager and add to bench strength.
  • Understands how individual actions/results impact business financials.

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Apply on the Company Site

At ADP, we're driven by your success. That's why we engage your unique talents and fresh perspectives, while welcoming your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

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