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Sr Customer Success Specialist – NetSuite Professional Services

Oracle


Date:
10/27/2017
2017-10-272017-11-25
Job Code:
17000I0W
Oracle
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Job Details

Job Title: Sr Customer Success Specialist – NetSuite Professional Services
Job Number: 17000I0W

Description

Sr Customer Success Specialist – NetSuite Professional Services

Location: Flexible

Who are we?

At NetSuite our vision is to “Transform how businesses operate to achieve their business vision”. We deliver a single integrated business application suite that is the backbone of growth and disruption, enabling business to adapt with agility and flexibility with the ever changing market needs. We are obsessed with making every customer a fan for life!

Who are we looking for?

Above all else, we look for intelligence, passion and drive. If you wake up every day looking for challenging and creative ways to grow and develop your career – you will want to get on this ride.

Specifically:

  • Ability to diagnose, prioritize and drive resolution to Customer escalations.

  • Ability to configure NetSuite to customer specific business process flows.

  • Ability to customize NetSuite to address business process requirements.

  • Experience deploying NetSuite Partner solutions that complement existing NetSuite functionality.

  • Ability to maintain empathy with Customer and alignment with NetSuite strategic plan.

  • Ability to effectively manage situations which include resources from Account Management, Development, Executives, Product, Professional Services and Support to address Customer business process requirements.

  • Customer Success role function experience strongly preferred

  • NetSuite solution implementation experience preferred. Competing platform experience may be considered.

  • BA/BS from top tier college/university in relevant field – finance, accounting, supply chain, information systems, business, economics
  • Love to “geek out” and understand HOW and WHY our software works the way it does

  • Intelligent, motivated and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
  • Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable)


Qualifications
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.



Job: Sales
Location: United States
Other Locations: US-CO,Colorado-Denver, US-TX,Texas-Austin, US-MA,Mass-Boston
Job Type: Regular Employee Hire
Organization Oracle

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