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Tech & Apps Mgmt Spec. II-61016J

ADP


Location:
Jacksonville, FL
Date:
07/11/2018
2018-07-112018-08-09
Job Code:
155275
ADP
Apply on the Company Site
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Job Details

JobId: 155275
Job Title: Tech & Apps Mgmt Spec. II-61016J
Location: Jacksonville, FL
Category: Technology
Employment: Full-Time
Open Date: 2018-07-02T06:07:16Z Close Date: 2023-07-01T00:00:00Z

Description: \r\n \r\n

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

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We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

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POSITION SUMMARY:

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EUC/ATM Technical & Application Management Specialist II

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Position Summary:

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Provides exceptional customer service to the end user community. Assists with troubleshooting and resolving end user hardware and software issues. Works efficiently, effectively and within the company policies and guidelines. Comfortable providing end user support in a face to face environment as well as remotely.

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Essential duties and

RESPONSIBILITIES:

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  • Receive, configure and deploy laptops for new associates and assist with new hire training.\r\n
  • Provide end user support for hardware, software, mobile devices, peripherals, etc. for the user community.\r\n
  • Provide PC replacements when needed.\r\n
  • Complete data restores from backup.\r\n
  • Follow departmental policies and procedures in order to meet service levels set for the team.\r\n
  • Document resolutions and contribute to the team Knowledge Base.\r\n
  • Escalate issues to the management team when required.\r\n
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 Education & Certification Requirements:

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College degree and/or job related certifications preferred

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Experience and Skills Requirements:

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Requires 2 -- 3 years of experience with the following skills:

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  • Excellent customer service skills\r\n
  • Ability to work as part of a team\r\n
  • Experience with hardware/software support and troubleshooting\r\n
  • Mac experience required\r\n
  • Strong critical thinking and problem solving skills\r\n
  • Strong communication skills, written and verbal\r\n
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Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
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At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Apply on the Company Site

At ADP, we're driven by your success. That's why we engage your unique talents and fresh perspectives, while welcoming your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

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